newpluck's commitment to responsible gaming
Our goal is entertainment — not addiction. At newpluck, we are always ready to protect your time, money and mental wellbeing.
Why is responsible gaming important?
Online gaming and betting should be a form of entertainment — it is never a source of income or a solution to problems. newpluck believes every player needs to know their own limits. We want every experience on our platform to be enjoyable, controlled and responsible.
Responsible gaming means staying within your budget, keeping to set time limits, and taking a break when the fun starts to fade. At newpluck, we provide a number of tools to help you stay in control of your play.
Remember — winning is never guaranteed. Every game carries an equal chance of loss. Never wager money you cannot afford to lose. Never use funds set aside for household expenses, savings or debt repayment for gaming.
Warning
Gambling can be addictive. If you or someone you know is facing financial or mental difficulties because of gambling, contact our support team immediately.
Age Limit Policy
For players aged 21 and above only
newpluck is an adults-only gaming platform. You must be at least 21 years old to use our services. We verify age at account registration, and accounts belonging to underage users are closed immediately.
If you have children or underage members in your household, keep your device and account details secure from them. Always log out after using a shared device.
Our Protection Tools
newpluck provides these tools to help you play responsibly.
Deposit Limit
You can set a daily, weekly or monthly deposit limit. Once the set limit is reached, new deposits will automatically be declined. Reducing this limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Time-Out
If you feel you need a short break, use the time-out feature. Your account can be temporarily suspended for anywhere from 24 hours up to 30 days. Login is completely blocked during the break.
Self-exclusion
If you are experiencing long-term difficulties, choose self-exclusion. You can close your account for 6 months to 5 years, or permanently. Promotional emails and messages are also paused during self-exclusion.
Session Reminder
After a set period of continuous play, newpluck automatically suggests you take a break. This smart reminder keeps you aware so that gaming stays within enjoyable limits.
Loss Limit
You can set your play to stop automatically once you have lost a certain amount. A loss limit is an effective way to keep your budget on track. This limit can be changed at any time from your account settings.
Account History
Your complete gaming history, deposit and withdrawal records, and bonus usage can be viewed at any time. This helps you understand your own habits and make informed decisions.
Assess yourself
Review the questions below. If any of them apply to you, it may be time to seek help.
- Do you keep playing to try to recover money you have lost?
- Have you borrowed money from family or friends to gamble?
- Do you feel angry or frustrated after losing money in a game?
- Do you hide your gambling from family or people close to you?
- Is gaming getting in the way of your daily tasks or responsibilities?
- Do you keep playing beyond your budget?
- Do you feel restless or anxious when you are unable to play?
Seeking help takes courage
If the answer to any of the questions above is "yes", please reach out to our 24/7 live chat support. We will not judge — we will simply help.
How to use the tools
In just a few simple steps you can make sure your account is protected.
Log In
Log in to your newpluck account and go to your profile settings.
Responsible Gaming menu
Open the "Responsible Gaming" section from your account settings.
Choose a tool
Deposit limit, time-out or self-exclusion — choose the tool that suits your needs.
Save
Confirm the change. Reducing a limit takes effect immediately.
For any difficulty, our 24/7 live chat support team will help you with the setup.
Healthy Gaming Habits
Set a budget in advance
Before you play, decide how much you will spend today and do not go beyond that limit.
Set a time limit
Decide how long you will play each day and use an alarm or timer.
Treat it as entertainment
Think of gaming as entertainment, not as a way to earn money.
Consider your state of mind
If you are distracted or under stress, stay away from gaming.
Losing is normal
Remember, there is always a chance of losing. Do not try to recover losses after you lose.
Tell your family and loved ones
Keep the people close to you informed about how much time and money you are spending.
Need help? We are always here for you
Contact our support team for any questions or concerns about responsible gaming.
Get in touch
24/7 Live Chat SupportTalk to our Bangla-speaking support team via live chat at any time. We are always ready to help with self-exclusion, limit setup or any concerns you may have.
Email Support[email protected] — write to us in detail by email and we will respond promptly.
Confidentiality guaranteedAll your information is kept completely private. Asking for help is a brave step — there is nothing to be ashamed of.
Frequently Asked Questions
Here are the most commonly asked questions about responsible gaming, along with their answers.
Enjoy responsibly — with newpluck
Play our games and enjoy yourself — always within your own limits.