newpluck Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how newpluck collects, uses, and protects your information.
This privacy policy applies to all services and activities of the newpluck platform. Please read this policy carefully before using our services. By using our website or services, you are considered to have agreed to the terms of this privacy policy.
1. Introduction
newpluck is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how newpluck collects, uses, stores, and protects your personal information.
This policy applies to our website newpluck.cam and all related services. We take both technical and administrative measures to ensure the security of your information.
We believe you should have control over your own information. That is why this policy is written in simple and clear language, so you can easily understand where your information goes and how it is used.
2. What Information Is Collected
newpluck may collect your information in various ways. Below is a detailed description of the types of information we collect:
Personal Identification Information
The following information is collected from you during account registration:
- Full name and username
- Email address
- Date of birth (for age verification)
- National ID card or passport details (during the verification process)
- Residential address
Financial Information
We collect the following information for transaction processing:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
Technical and Usage Information
Information collected automatically when you use our platform:
- IP address and device identifier information
- Browser type and version
- Operating system
- Cookies and session information
- Page visit history and duration
- Gameplay history and preferences
3. Purpose of Information Use
newpluck uses your information only for specific and legitimate purposes. We process your information for the following reasons:
Account Management
Your information is used to create, verify, and manage your account and to ensure secure login.
Transaction Processing
Your information is needed to accurately complete all financial transactions, including deposits, withdrawals, and bonus payments.
Customer Support
Your information is used to resolve your issues quickly and to provide effective support via 24/7 live chat.
Fraud Prevention
Information is analyzed as part of security measures to prevent unauthorized access, fraud, and money laundering.
Service Improvement
Information is used to analyze user experience and further improve the quality and features of the platform.
Responsible Gaming
Information is monitored to identify the risk of problem gambling and to apply responsible gaming tools where needed.
4. Information Sharing and Disclosure
newpluck does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
With Service Providers
Service providers for payment processing, technical infrastructure, and customer support may access the information necessary to carry out their functions. These third parties operate under our guidance and are contractually bound to protect privacy.
Legal Obligations
In response to a court order, legal process, or a legitimate request from a government authority, we may be legally required to provide certain information.
Prevention of Financial Crime
Necessary information may be shared with relevant regulatory bodies to prevent money laundering, fraud, or other financial crimes.
Outside of the cases above, we never disclose your personal information to third parties without your consent.
5. Cookies and Tracking Technologies
newpluck uses cookies and similar tracking technologies to improve your browsing experience.
Essential Cookies
These cookies are strictly necessary for the basic functions of the website. They are used to manage your session, maintain login status, and ensure security. These cookies cannot be disabled.
Analytical Cookies
We want to understand how users use our platform. This information helps us improve our services. These cookies do not collect any personally identifiable information.
Cookie Controls
You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause difficulty in using some features of our platform.
6. Data Storage and Security
newpluck uses advanced technology and methods to keep your information secure. The key elements of our security measures are described below:
SSL Encryption
All our data transmissions are protected by SSL/TLS encryption, which safeguards your information from unauthorized access.
Secure Servers
Your information is stored on secure, encrypted servers and is protected from access by unauthorized individuals or entities.
Access Controls
Only authorized staff can access your information, and only to the extent necessary to perform specific tasks.
Regular Audits
Our security measures are regularly reviewed and updated to keep your information protected from the latest threats.
Data Retention Period
We retain your information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after your account is closed, certain information may be retained for a period of time for financial and legal purposes.
7. Your Rights Regarding Your Information
newpluck respects your right to data privacy. Your main rights are described below:
Right of Access
You have the right to receive a copy of the information we hold about you. Send this request by email to our support team.
Right to Rectification
If any of the information we hold about you is incorrect, you can request that it be corrected. Many details can be changed directly in your account settings.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, due to legal obligations, retaining some information may be necessary for us.
Right to Object to Processing
In certain cases you have the right to object to the processing of your information. To exercise this right, contact our customer support team.
Right to Portability
You have the right to receive your information in a structured, commonly used, and machine-readable format and to transfer it to another service.
8. Privacy of Minors
newpluck strictly does not provide services to persons under the age of 21. Our platform is for adults (21+) only.
If we become aware that a minor has used our services, we will immediately close their account and delete all associated information. If a parent or guardian becomes aware of their child's account, please contact our support team.
9. Policy Changes and Updates
newpluck reserves the right to update this privacy policy from time to time. This policy may change due to legal requirements, changes to services, or security improvements.
If significant changes are made to the policy, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published.
We recommend that you review this policy regularly. Continuing to use our services after any changes means you have accepted the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will resolve your matter as quickly as possible.
newpluck Privacy Team
Email:
[email protected]
Live Chat:
24/7 support available — use the chat option on the platform
Response Time:
For email requests, we generally aim to respond within 24-48 hours
This privacy policy is written in Bengali and applies to all services of newpluck.cam. For more information, see our Terms and Conditions and Responsible Gaming pages.